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How Youth can Contact us

Topics in this section:


Youth Helpline Services

Whether it's by giving us a call on our youth helpline (free from cells and landlines), TXTing us or emailing us, there are a number of services that you can link in with.

  • Free phone 0800 37 66 33 for 24/7 support
  • Free TXT 234 between 8am and midnight
  • Email
  • To receive daily inspirational automatic TXTs from Youthline, free TXT 'inspireme' to 234

It's normal to worry about asking for help - but at Youthline we are simply here to listen and help you figure out what is right for you. We know that it can be a bit freaky and that you might have a lot of questions about how the service works before you ring, so we've put together some answers to commonly asked questions, so you know what to expect when you get in touch with us.


Other Helpline Services

In partnership with Lifeline and Shine, Youthline also provides support for young people and families around Aotearoa to the following services:

The Family Violence Information Line Its not ok0800 456 450

Toll-free number that provides self-help information and connects people to services where appropriate.

SHINE helpline 0508 744 600

A nationwide toll-free number for access to professional domestic abuse support and services when they are needed.

Victims of Crime Information Line 0800 650 654

Toll-free information for victims of crime, their friends and whānau.

Canterbury Support Line 0800 777 846

Support for those living in Canterbury feeling upset or stressed, or  in need of other social support, as a result of the earthquake and subsequent recovery.


Talk with Someone Face to Face

Sometimes life can feel really full on and you may not be sure what to do next, or maybe something has been bothering you for a really long time.

There are people in Canterbury where you can seek help.  Youth services like 298 Youth Health Centre, and Waipuna Youth Trust offer counselling services.

Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.


The 298 Youth Health Centre

We provide FREE medical care and counselling services for those aged 10-24 years.
To make an appointment phone 03 943 9298; text 022 081 2991 or message us on Facebook

Amuri Park5/25 Churchill Street, Central City, Christchurch


St John of God Waipuna

Our community, youth and child services provide specialist services for young people aged 10 to 25 years and their family (whanau).  Our a health and wellbeing team provides individual support and case work for young people at risk and their families.

The team also offers mental health services including counselling for young people between 10 and 25 years of age.

349 Woodham Road, Avonside
Christchurch 8061
Tel: (03) 386 2159
Fax: (03)386 2159

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